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Cooking
Buffet Servers/Warming Trays
Deep Fryers
Grills
Waffle Makers
Hot Plates/Burners
Rice Cookers
Roaster Ovens
Skillets
Slow Cookers
Toaster Ovens/Toasters
Food Prep
Blenders
Coffeemakers
Espresso/Cappuccino Machines
Electric Knives
Food Processors
Mixers
Household
Air Purifiers
Irons
Vacuum Cleaners
Wet/Dry Vacs
Fans
Humidifiers

Answers to most questions can be found in the products owner’s manual. Owner’s manuals can be found on this site by searching here.

If you have any questions on a GE small appliance manufactured or purchased BEFORE 2000, please contact Applica Consumer Products at
1 (800) 231-9786.

Buffet Servers/Warming Trays
Q. Can I use my buffet server or warming tray outside?
A. No, it is not designed for outdoor use.

Q. How long can I keep foods warm?
A. This varies by model. Refer to your owner’s manual for product specific instructions.


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Deep Fryers
Q. My frozen food splatters when I deep-fry.
A. Remove excess water and ice from frozen food.

Q. How often should I change the oil?
A. For best results, use fresh oil during each use. For product specific instructions, refer to your owner’s manual.


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Grills
Q. What type of coating is on the grill?
A. The coating is an industry standard nonstick coating (fluorocarbon).

Q. Is the unit dishwasher safe?
A. Some models have removable grill plates and drip trays that can be placed on the top shelf of the dishwasher. Refer to your owner’s manual for specific instructions.

Q. Can I purchase a variable temperature setting plug to replace my standard plug?
A. No, your grill must be used with the plug supplied.

Q. How long should I preheat the grill before cooking on it?
A. Follow owner’s manual for pre-heating instructions.


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Waffle Makers
Q. I have a rotating waffle maker and the unit will not stand.
A. There are feet located under the unit that need to be rotated and locked into place. Detailed instructions are located in the owner’s manual.

Q. What can I do to prevent my waffles from sticking?
A. Wait for your waffle maker to pre-heat and then use a non-stick spray or brush with vegetable oil.


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Hot Plates/Burners
Q. Can I use my hot plate or burner outside?
A. No, it is not designed for outdoor use.


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Rice Cookers
Q. Can I use the inner pot on the stove?
A. The inner pot is only designed for use in the rice cooker.

Q. What is the appropriate water-to-rice ratio?
A. This varies depending on the type and brand of rice. Follow package instructions.

Q. What other food can I cook in my rice cooker?
A. Some models include a steaming basket to cook a variety of foods. For operating instructions, refer to your owner’s manual.

Q. My rice cooker emits steam during use. Is this normal?
A. Yes, a certain amount of steam from the vent is normal during the cooking process. Do not place directly under cabinets.


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Roaster Ovens
Q. What materials are the lid and body make of? Insert pan? Lift rack?
A. Lid and body:
    • Lid is made of aluminum and the body is powder-coated steel.
    Insert pan:
    • Steel with FDA-approved porcelain enamel
    Lift rack:
    • Plated steel

Q. Where is the heat located?
A. The heating element is a wrap-around element and is located within the inner wall.

Q. Where can the model and series number be found on the roaster oven?
A. On the rating label located on the appliance.

Q. What purpose do the metal clips on each side of the body handle serve?
A. The metal clips serve as a lid holder, and are on each side for left- and right-handed use.


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Skillets
Q. Can I deep fry in my skillet?
A. No, this unit is not designed for deep-frying. Do not use more than 1 cup of oil.


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Slow Cookers
Q. What is the wattage of the slow cooker?
A. The wattage is located on the appliance’s rating label.

Q. Is the crockery liner oven, stovetop, microwave and dishwasher safe?
A. The crockery liner should only be used with the slow cooker provided. For model specific dishwasher instructions, please refer to your owner’s manual. Helpful Hint: Crocks are vulnerable to thermal shock, which is a condition caused by extreme changes in temperature. Never put a hot crock in cold water.

Q. How do I remove the crock?
A. Use oven mitts or hot pads to remove the crock.

Q. Does lifting the lid hinder cooking?
A. Yes, lifting the lid allows the steam to escape, which can cool the food.

Q. Can I store food in my crock?
A. Yes, but do not expose the crock to sudden temperature change or the crock could crack due to thermal shock. Refer to your owner’s manual for specific instructions.

Q. Is it normal for the outside bottom of the crock to be rough?
A. Yes. The crocks are not glaze finished on the bottom surface. Use caution when placing the crock on any surface as rough edges could scratch.

Q. Why does the glass lid sit so loosely on the crock?
A. The lid is intentionally loose in order to let small amounts of steam escape.


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Toaster Ovens/Toasters
Q. In my toaster oven, how do I make my toast lighter or darker?
A. There are controls on every model to adjust toast brownness. Refer to your owner’s manual for specific instructions and rack height recommendations.

Q. Why is there no bell or tone to notify me that my toast is finished?
A. There are various features for individual models.

Q. With what should I clean the pan and broil grid?
A. Hand clean using hot soapy water or follow instructions per your owner's manual.

Q. What is the wattage and voltage of the oven?
A. This information varies by model and is stated on the product label. It can also be found on the packaging.

Q. Can I use Pyrex® or glass baking dishes inside the oven?
A. Refer to your owner’s manual for appropriate cookware.

Q. Can I use aluminum foil in the oven?
A. This varies by model. Refer to your owner’s manual.

Q. What type of cleaning products can be used to clean the inside of the oven?
A. Non-abrasive cleaners. Do NOT use oven cleaners.

Q. How do I toast a bagel in a pop-up toaster?
A. On units with Bagel function, load bagel according to icon on unit and start the Bagel toasting cycle.

Q. In my pop-up toaster, how do I make my toast lighter or darker?
A. There are controls on every model to adjust toast brownness. Refer to your owner’s manual for specific instructions.

Q. How do I stop toasting?
A. Some units have a cancel button to interrupt the toast cycle. Refer to your owner’s manual for specific instructions.


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Blenders
Q. Are blender parts dishwasher safe?
A. Refer to your owner’s manual for specific instructions. In most cases, glass jars are top rack dishwasher safe. Note: Dishwasher use may cause plastic parts to "cloud."

Q. Can I crush ice in my blender, even if I don't have the "ice crush" feature?
A. Yes. Always cover ice with a liquid and process in small batches, using the highest speed available and pulse until satisfied with the texture.

Q. Can I chop dry ingredients in my blender?
A. Yes. Always process in small batches and pulse on and off (limiting run time) until the mixture is at its desired texture. Helpful Hint: Stop and stir ingredients often while blender is turned off.

Q. How do I process raw vegetables?
A. Cut food into small pieces and process in small batches.

Q. What is the jar made of?
A. This varies by model. Refer to your owner's manual.

Q. Can I change the motor clutch?
A. No, there are no user serviceable parts.

Q. What would make the motor smoke?
A. Turn off blender immediately and call customer service.

Q. What are the different options or speeds for?
A. The speeds give flexibility in the amount of power allowed from the motor to satisfy a variety of blending applications.


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Coffeemakers
Q. What size and type filter should I use?
A. This varies by model. Refer to your owner's manual.

Q. Where do I purchase replacement parts such as carafes?
A. Some replacement parts are available at your local Wal-Mart store or can be found on-line at walmart.com. Otherwise, carafes can be purchased directly from our authorized small appliance parts dealer: US: 1-877-207-0923   Canada: 1-877-556-0973.

Q. Why don't I get 12 actual (8 ounce) cups of coffee from my 12 cup coffee maker?
A. The coffee maker’s cup size is measured in 4-5 ounce serving sizes, the industry standard, versus an 8 ounce measurement.

Q. How do I clean the coffee maker?
A. Refer to your owner’s manual for specific instructions.

Q. Why does my coffee taste bitter?
A. The taste of your coffee can be caused by all or any combination of the following:
    * Variation in the mineral or chemical content of the water
    * The brand, quantity, or quality of the coffee
    * The age or storage conditions of the coffee (coffee should be stored in a refrigerator in a sealed container)
    * Granule size of the coffee grind (drip coffeemakers should use medium grind while cappuccino makers should use fine grind)

Q. Why does condensation occur?
A. Depending upon humidity, condensation or steaming is normal and may result in a few drops of water around the basket or reservoir area.

Q. Why is there less brewed coffee than the amount of water I put in?
A. Evaporation during brewing and absorption in the coffee bed will reduce the final brew below the starting water level.

Q. What about the noise?
A. Gurgling and boiling sounds are normal and may occur near the end of the brewing cycle as the last of the water cycles through.

Q. Can I reheat cold coffee?
A. The warming plate is not designed to reheat cold coffee. DO NOT pour coffee back into the reservoir. This may damage your coffeemaker.

Q. Can I pour already brewed coffee (cold/warm) back into the reservoir to reheat?
A. No, it may cause damage to your coffeemaker.

Q. Can I purchase internal replacement parts?
A. No, please contact customer service for further assistance.

Q. What temperature is normal for brewed coffee?
A. 175-185F; this is the basic brew and keep-warm temperature.

Q. Can I put my carafe in a dishwasher, use it on a stove top or in the microwave?
A. Carafes are top rack dishwasher safe; but do NOT use on a stovetop or in the microwave.

Q. What material is the coffee maker housing made of?
A. Call customer service or refer to your owner’s manual.


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Espresso/Cappuccino Machines
Q. What type of grind should I use?
A. The correct grind for espresso must be fine but not powdery. Use espresso setting on grinder or purchase pre-ground coffee especially for espresso coffee makers.

Q. What is the appropriate ratio for cappuccino?
A. 1/3 coffee, 1/3 hot milk, and 1/3 milk froth.

Q. How do I steam and froth?
A. First, steam milk until volume is doubled, then froth by submerging the steam nozzle into the milk. For best results, use a stainless steel container. Detailed instructions are located in the owner’s manual.


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Electric Knives
Q. What is the length of the blades?
A. The blades are 7 inches long.

Q. Can the blades be sharpened?
A. No.

Q. Why is the blade release button hard to push in? Is there something wrong with the switch?
A. The blade release button pushes down to release the blades. The button releases the blades so that they can be pulled out gently by holding the two plastic guards on the end of the blades.

Q. Will the handle get warm to the touch?
A. Yes, depending upon the texture of the food. The harder the knife has to work, the faster the motor will heat up. Remember, if you feel the knife heating up, you should allow the unit to cool down before using again.

Q. How long does the knife need to cool down?
A. 10 to 15 minutes.


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Food Processors
Q. Can I chop ice?
A. No. Ice will damage the bowl and blades.

Q. Unit will not operate.
A. Verify you have followed the proper assembly instructions in your owner’s manual.


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Mixers
Q. Where is the model number?
A. On the rating label located on the appliance.

Q. Are the beaters stainless steel or chrome?
A. This varies by model. The beaters and should be washed and dried immediately to prolong life.


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Air Purifiers
Q. What do air purifiers do?
A. Air purifiers remove airborne particulate from the air. Air is drawn through the filter and particles are trapped in the filter system. The filtered air is then re-circulated back through your home.

Q. Why use an air purifier?
A. Doctors recommend HEPA air purifiers to help ensure healthy air quality. HEPA air filtration is widely used in hospitals and laboratories where particle-free air is essential. Air purifiers provide effective environmental control by removing harmful allergens and odors from the air.

Q. How is an air purifier's performance measured?
A. Two things affect air purifier performance: the quality of the filter and the volume of the air pulled through the filter. The most effective air purifiers have a quality filter system combined with strong airflow. The CADR certification program considers both of these factors to determine performance.

Q. How do you choose the right air purifier?
A. Select an air purifier by room size. Recommended room size is based on CADR ratings from the Association of Household Appliance Manufacturers (AHAM). Look for the AHAM seal, which certifies the rated room size.

Q. What is CADR?
A. CADR stands for Clean Air Delivery Rate. This is an industry standard verified by an independent laboratory and recognized by the FTC and EPA. CADR relates directly to the room size the air purifier is appropriate for. Look for the CADR number on the AHAM (Association of Home Appliance Manufacturers) seal, and the corresponding room size claims as the best way to choose the correct air purifier for your home.

Q. What is a HEPA filter?
A. A HEPA (High Efficiency Particulate Air) filter is a tightly woven media made from glass fibers that are pleated to maximize surface area for particle collection. HEPA filters are the most effective systems available for capturing fine particulate matter. In addition, HEPA filters maintain their performance for longer periods of time than other filters. HEPA filters remove particles as small as 0.3 microns in size (a micron = 0.00039 inches), invisible to the naked eye.

Q. Can the filters be washed?
A. A washable filter could not provide the necessary level of filtering efficiency.

Q. How do I know when to replace my filter?
A. GE air purifiers come with a filter change indicator chart. The filter change indication chart is color-coded to give you an indication of how dirty your filter is.

Q. How often should I use my air purifier?
A. The more you use your air purifier, the more effectively the air is exchanged or cleaned. For example, if the air purifier is used only 5 hours per day, then during the remaining 19 hours, pollen, dust and smoke particles will start to increase until the air purifier is again started. For maximum efficiency, the air purifier should be used constantly or at least several times throughout the day.


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Irons
Q. Can vinegar be used to clean the inside of the iron?
A. NO. Use only clear water in the reservoir unless directed otherwise in the owner’s manual.

Q. How do I clean the soleplate?
A. To protect the soleplate from scratches, never iron over buttons, zippers, metal rivets or snaps. For cleaning instructions, refer to your owner’s manual for specific instructions.

Q. How much do the full-size and lightweight irons weigh?
A. Weight varies, but on average, full-size irons weigh about 2 lbs. 4 oz.; lightweight irons weigh about 1 lb. 6 oz.

Q. Why does the light stay on when the unit is turned off?
A. The light is a power-on light and it will remain on while the unit is plugged into a power outlet. ALWAYS UNPLUG THE IRON AFTER USE.

Q. How do I store the iron?
A. Empty all water from the iron, store in an upright position, and loosely coil the cord. Never wrap the cord around the iron. It is best not to store the iron in dust prone areas such as a laundry room where dust can settle in the opening of the water reservoir; dust will eventually cause blockage and prevent the iron from steaming.

Q. Why does the iron leak while using the "Blast of Steam"?
A. Pumping the "Blast of Steam" button will cause the chamber to flood and the unit will leak or drip water from the vents. Press button twice, allow the blast of steam to evaporate, then repeat.

Q. What type of water should I use?
A. Tap water is recommended because it has minerals in it that actually "season" internal parts. However, in hard water areas, use a combination of bottle and tap water.

Q. What do I do when the iron shuts off and will not come back on?
A. Some irons have an automatic shutoff feature. Refer to your owner’s manual for specific instructions.

Q. Why does the iron not glide over the material?
A. The iron must preheat for 5 minutes to allow the thermostat to stabilize and it must be set on the proper temperature for the type of fabric you're ironing.


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Vacuum Cleaners
Q. What can I do if the motor won't start?
A. Check the electric plug.
    • Push the plug securely into the outlet.
    • Try another outlet.
    • Make sure the power switch is on.

Q. What can I do if there is minimal suction at the end of the hose?
A. Remove any visible clogs from the nozzle. Check vacuum bag and replace if full. If problem persists, call customer service.

Q. What can I do if the headlight does not work?
A. Check the light bulb and replace if needed.

Q. What can I do if the cleaner is hard to push?
A. Turn the height adjustment knob to a higher setting. Replace a cut, loose, or out-of-shape belt.

Q. What can I do if the brush roll will not turn?
A. Check the belt. Replace a cut, loose, or out-of-shape belt.

Q. What can I do if I detect a burning smell?
A. Turn vacuum off and unplug. Check the belt. Replace a cut, loose, or out-of-shape belt. If problem persists, call customer service.

Q. What can I do if I hear noise from the brush roll area?
A. Check the brush roll. Clean debris from the brush roll area. Replace a cut, loose, or out-of-shape belt.

Q. What can I do if the cleaner does not clean the carpet or floor?
A. Check hoses for clogs and remove obstruction. Replace a cut, loose, or out-of-shape belt. Check vacuum bag and replace if full. If problem persists, call customer service.

Q. Where can I find replacement bags, filters and/or belts?
A. You can find replacement bags, filters and/or belts at your local Wal-mart store. Further, replacement bags and filters may be found at www.walmart.com.


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Wet/Dry Vacs
Q. What can I do if the motor will not start?
A. Check the electric plug.
    • Push the plug securely into the outlet.
    • Try another outlet.
    • Make sure the power switch is on.

Q. What can I do if the cleaner does not clean the floor?
A. 1. Clean or replace the filters. Hint: If you are picking up fine dust, the filter may look clean but a fine substance tends to reduce suction when it blocks the airflow through the filters.
    2. Check the tank. Be sure the lid is properly seated onto the tank. Empty the tank. Note: The tank should be emptied after each use or when dirt and debris build up within half the distance to the filter. This will optimize performance and keep the filter cleaner.
    3. Clean the cone shaped filter in the cassette lid. Check the hose, wands, and nozzle. Remove any clogs that restrict the airflow.
    4. Make sure that the tank lid is correctly seated onto the tank. A notch in the lid should be aligned with the hose inlet.

Q. What can I do if there is no suction at the end of the hose?
A.1. Check the filters. Clean or replace the filter(s). Hint: If picking up fine dust, the filter may not look dirty, but a fine substance tends to reduce suction when it blocks the airflow through the filter(s).
    2. Check the hose. Remove any clogs from the hose that restrict the airflow.
    3. Make sure that the tank lid is correctly seated onto the tank. A notch in the lid should be aligned with the hose inlet.

Q. Where can I find replacement filters?
A. You may find replacement filters at your local Wal-mart store or www.walmart.com.

Q. Can I wash the dust cup and filter?
A. Yes, refer to owner’s manual for specific instructions.

Q. Where are the accessories located?
A. Depending on your model, accessories may be located on the unit itself or were supplied separately in the box.


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Fans
Q. Can I leave my window fan in place during rain?
A. The motors in window fans are rain-resistant, and may safely remain in your window when it's raining. Box fan motors, however, are not rain-resistant, and box fans should never be used in a window.

Q. Can I use my box fan in a window?
A. Box fans are not designed with window use in mind. Since they do not provide the secure fit of a window fan, they are more likely to fall out of the window. Box fan motors are also not designed to be rain-resistant, as are those of window fans.

Q. Can I adjust the height of my stand fan?
A. GE makes 3 different types of pedestal/stand fans; however, not all fans have adjustable heights. Your fan manual will explain how to adjust or remove poles for different heights, if you have an adjustable stand fan.

Q. How do I clean my fan?
A. Follow the cleaning instructions found in your owner’s manual to care for your GE Fan correctly and safely. Please remember:
    • Always unplug the fan before cleaning.
    • Do not allow water to drip on or enter the fan housing.
    • Be sure to use a soft cloth moistened with a mild soap solution.
    • Do not use any of the following as a cleaner: gasoline, thinner or benzene.


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Humidifiers
Q. What is a humidistat? How do I set it?
A. A humidistat allows you to control the amount of humidity that your humidifier releases into the air. The humidistat control is designed to operate between 25% and 70% relative humidity range. The recommended setting is between 40%-50%. When first turning on your humidifier, you should turn the humidistat to HI, then adjust to the level you desire. When the humidity level in the room is below the level you have set, the humidifier will operate to produce moisture. When it has reached the set humidity level, the fan system will stop. When the humidity drops below the set humidity level, the unit will automatically start and produce moisture again. This cycle will repeat until the tank needs to be refilled.

Q. When do I change the wick filter in my cool mist humidifier?
A. Through normal use, water-borne minerals and sediment become trapped in a wick filter. The harder the water in your area, the greater the amount of minerals in the water, and more often you will have to replace the filter. We recommend you change your filter every 4-8 weeks or when the filter turns color. When you are not using your humidifier for an extended period of time, dispose of your filter and put a fresh one in when you begin using your humidifier again. If you don't change your filter, the minerals will continue to build up and reduce your humidifier's output.

Q. How often should I clean my humidifier?
A. Your water contains minerals and sediment. Those impurities are left behind in the humidifier and it must be cleaned in order to function properly. Consumer Products Safety Commission recommends that you clean your humidifier on a weekly basis, more if you have hard water. Each week, you should clean the base of your humidifier and the tank reservoir(s) as directed in your owner's guide. Remember to always clean your humidifier at the beginning and end of each season.

Q. How do I find the correct size humidifier?
A. The most important factor to consider when purchasing a humidifier is room size. First determine where you are going to use your humidifier. Then use the below chart to determine what output level is best for you.

Area Humidified in sq. ft.
Room Size
Look for this output rating (gallons per day)
500 or lower Very small 1.5-2.0
530-600 Small to Medium 2.2-2.5
700-800 Medium 3.0-3.5
900-1000 Medium to Large 4.0-5.0
1000-2000 Large to Whole House 7.0-9.0
Over 2000 Whole House 10.0 or higher

Q. What humidity level should I have in my home?
A. A humidity level between 40 and 50 percent is recommended. A humidity level below 30 percent can be uncomfortable. A hygrometer is an inexpensive device that can measure indoor humidity levels. They can be purchased at any hardware store.

Q. Output vs. capacity, what's the difference?
A. Humidifier performance is rated in output per 24 hours. This simply means how much moisture is put into your air in a 24-hour period. The more the humidifier puts out, the better it is and the larger area it will humidify. Capacity is the amount of water that the humidifier holds.

Q. Why can't I see the mist?
A. It is normal not to see any mist in cool mist, or evaporative type humidifiers. This is because the mist naturally evaporates off the filter. You will know the humidifier is working, however, because the water disappears.


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